Information for safe travelling and about your booking

Due to the current situation, governments, airports and airlines around the world have taken proactive measures to ensure safe and healthy travel. On this page we have gathered important information about all that they are doing so that you can book and travel in full confidence. We care about you and want you to know as much as possible to be on the safe side.

We also have information about the most common customer service requests during the season of the virus, as well as what applies now that countries are opening up for travel again and loosening their restrictions. Use the search bar above to find what you are looking for.

On the customer service side we are still under a heavy pressure, but the waiting times are going down and we are handling all cases in the order that we receive them. If you have a case with us we will inform you as soon as we have an update.

Stay safe.