During March and April our waiting times on the phone were extremely long due to high customer contacts.
The waiting time is now much shorter and all calls are being answered. The waiting time can vary depending on when you call us.
If you already have an active service request, be assured that your case will be handled and we will contact you as soon as there is progress regarding your case. We kindly ask for your patience and we will get back to you with a resolution.
Before contacting us, please make sure to check out our FAQ for helpful information.